Refund policy

ELVARY Return and Refund Policy

This Return and Refund Policy applies to purchases made directly through ELVARY.

1. Return Request Period

Return or refund requests must be submitted within:

3 days from confirmed delivery.

Requests submitted after the applicable return period may be refused.

To submit a request, contact:

support@shopelvary.com

2. Return Conditions

To qualify for a standard return, the product must generally:

• have been purchased directly from ELVARY;
• be within the applicable return period;
• be in substantially the same condition as received;
• not show signs of misuse, improper handling, unauthorized modification, or avoidable damage;
• include original components and accessories, where applicable; and
• meet the requirements of this policy.

ELVARY may request reasonable information or evidence before approving a return.

3. Return Authorization

Customers must contact ELVARY before returning any product.

Do not return products to an address appearing on the original parcel, warehouse documentation, shipping label, or carrier label unless specifically instructed by ELVARY.

Fulfillment locations are not necessarily authorized return centers.

Unauthorized returns may not be accepted or processed.

4. Non-Returnable Products

To the extent permitted by applicable law, certain products may not qualify for return, including:

• products materially used or altered;
• products damaged after delivery through improper handling;
• personalized or customized products;
• products with broken hygiene or protective seals where applicable;
• perishable or rapidly deteriorating products;
• final-sale products where applicable; and
• products that cannot reasonably be resold because of their condition.

5. Damaged or Defective Products

If an item arrives damaged or defective, contact:

support@shopelvary.com

ELVARY may request:

• order number;
• photographs of the product;
• photographs of the packaging;
• photographs of the shipping label;
• video evidence; and
• a description of the problem.

After verification, ELVARY may provide a replacement, refund, partial refund, or another appropriate resolution.

6. Incorrect Products

If you receive a product different from what you ordered, contact ELVARY with your order information.

Photos or other evidence may be requested.

Once verified, ELVARY may arrange a replacement, refund, or another appropriate resolution.

7. Missing or Incomplete Orders

Orders may be divided into multiple shipments because products can be fulfilled from different international locations.

If only part of your order arrives, check available tracking information before reporting an item as missing.

If all expected shipments have arrived and an item remains missing, contact support@shopelvary.com

8. Verification

ELVARY may request information reasonably necessary to evaluate a claim, including:

• order number;
• customer information;
• photographs;
• videos;
• packaging;
• shipping labels;
• tracking information; and
• other relevant documentation.

Failure to provide sufficient information may prevent the request from being processed.

9. Return Shipping Costs

Responsibility for return shipping depends on the circumstances.

Where the return results from a verified damaged, defective, or incorrect product, ELVARY may provide return instructions or another appropriate solution.

For discretionary returns, return shipping costs may be the customer's responsibility to the extent permitted by applicable law.

10. Refund Approval

Submitting a refund request does not automatically guarantee approval.

ELVARY may review:

• order records;
• delivery information;
• tracking;
• product condition;
• submitted evidence;
• previous resolutions; and
• circumstances surrounding the request.

11. Refund Method

Approved refunds will generally be issued to the original payment method.

12. Refund Processing

Approved refunds are normally processed within:

3 days.

Additional processing time may be required by the customer's payment institution after ELVARY has issued the refund.

13. Incorrect Addresses

Customers are responsible for providing complete and accurate delivery information.

Additional shipping, handling, or return-to-sender costs caused by incorrect or incomplete information may be charged or deducted where permitted.

14. Undeliverable Orders

Orders may become undeliverable because of:

• incorrect addresses;
• incomplete delivery information;
• unsuccessful delivery attempts;
• failure to collect a parcel;
• recipient unavailability;
• refusal of delivery;
• customs-related circumstances; or
• local delivery restrictions.

ELVARY will review returned or undeliverable orders before determining the appropriate resolution.

15. Refused Deliveries

Refusing a shipment does not automatically qualify an order for an immediate refund.

A refused parcel may need to complete the carrier's return process before the request can be reviewed.

Reasonable costs resulting from the refusal may be deducted where permitted.

16. Lost Shipments

If an order appears to be lost in transit, ELVARY may investigate available tracking and fulfillment records.

Following verification, a replacement, refund, or another appropriate solution may be provided.

17. Cancellation

Cancellation requests should be submitted as soon as possible to:

support@shopelvary.com

Cancellation cannot be guaranteed after processing, fulfillment, or shipment has begun.

18. Refund Requests That May Be Refused

To the extent permitted by applicable law, ELVARY may refuse a request where:

• it is submitted outside the applicable period;
• the product fails to meet return conditions;
• the product was damaged or materially altered after delivery;
• required verification is not provided;
• information provided is false or misleading;
• an appropriate resolution has already been provided;
• there is evidence of fraud or policy abuse; or
• the request otherwise fails to comply with this policy.

19. Fraud and Abuse

ELVARY may review repeated, unusual, fraudulent, manipulated, or misleading claims.

Where appropriate, requests may be refused and future transactions may be restricted.

20. Contact

ELVARY
Email: support@shopelvary.com