Shipping policy

ELVARY Shipping Policy

ELVARY operates an international fulfillment network to serve customers across different markets.

1. Fulfillment Locations

Our international fulfillment network includes locations in:

  • United Kingdom
  • United States
  • China

Not every order is shipped from the same country.

2. Fulfillment Location Selection

The fulfillment location for an order may depend on:

  • product availability;
  • inventory levels;
  • customer destination;
  • fulfillment efficiency;
  • order configuration; and
  • logistical considerations.

The customer's location does not necessarily determine where the order will be shipped from.

3. International Shipments

Some ELVARY orders may be fulfilled and shipped directly from China, including orders placed by customers located in other countries.

Other orders may be fulfilled from the United Kingdom, United States, or another international fulfillment location.

4. Order Processing

Before dispatch, an order may undergo:

  • payment verification;
  • fraud screening;
  • inventory allocation;
  • fulfillment assignment;
  • picking;
  • packing; and
  • dispatch preparation.

Processing duration may vary.

5. Estimated Delivery Time

Our estimated delivery time is:

4–15 days

This is an estimated delivery time, not a guaranteed delivery deadline.

6. Factors Affecting Delivery

Delivery may be affected by:

  • fulfillment location;
  • destination;
  • customs clearance;
  • customs inspections;
  • carrier delays;
  • weather conditions;
  • public holidays;
  • high order volumes;
  • logistical disruptions;
  • transportation delays;
  • incorrect delivery information; and
  • other circumstances beyond our reasonable control.

7. Dispatch and Tracking

Tracking information may become available after an order has been dispatched.

Tracking updates may not appear continuously, particularly while international shipments move between different logistics facilities or networks.

8. Multiple Shipments

Orders may be divided into separate shipments when products are stored at different fulfillment locations.

Separate packages may:

  • have different tracking numbers;
  • be dispatched at different times; and
  • arrive on different dates.

9. Customs

International shipments may be subject to customs clearance, inspections, or other governmental procedures.

These procedures may delay delivery.

10. Duties, Taxes and Import Fees

Depending on destination and shipping method, orders may be subject to:

  • import duties;
  • taxes;
  • VAT;
  • clearance fees;
  • brokerage fees; or
  • other governmental charges.

Treatment of these charges depends on the destination and applicable shipping arrangements.

11. Delivery Delays

The estimated 4–15 day timeframe may be exceeded because of:

  • customs delays;
  • carrier disruption;
  • inspections;
  • severe weather;
  • public holidays;
  • high-volume periods;
  • transportation problems;
  • inventory disruptions;
  • incorrect customer information; or
  • circumstances beyond ELVARY's reasonable control.

12. Address Accuracy

Customers are responsible for providing complete and accurate delivery information.

This includes:

  • street address;
  • apartment or unit number where applicable;
  • postal code;
  • city;
  • state or province where applicable;
  • country; and
  • recipient contact information where required.

13. Address Changes

Address changes should be requested immediately at:

support@shopelvary.com

Once fulfillment or shipment has begun, an address change may no longer be possible.

14. Failed Delivery

Delivery may fail where:

  • an address is incorrect or incomplete;
  • the recipient is unavailable;
  • delivery attempts are unsuccessful;
  • a parcel is not collected;
  • delivery is refused;
  • access to the destination is unavailable; or
  • local restrictions prevent delivery.

15. Undeliverable Orders

If a parcel is returned because it could not be delivered, ELVARY will review the circumstances.

A resolution may include:

  • reshipment;
  • refund;
  • partial refund; or
  • another appropriate solution.

Additional costs may apply where appropriate and permitted.

16. Refused Shipments

Refusing delivery does not automatically result in an immediate refund.

A refused shipment may first need to complete the carrier's return process.

17. Lost Packages

If tracking indicates that a shipment may be lost, contact:

support@shopelvary.com

ELVARY may investigate the shipment before determining the appropriate resolution.

18. Delivered but Not Located

If tracking shows delivery but the parcel cannot be located, customers should first check:

  • the delivery area;
  • household members;
  • reception;
  • front desk;
  • designated safe locations; and
  • delivery notices.

If the parcel remains unavailable, contact ELVARY.

19. Orders in Transit

Once a shipment is in transit, ELVARY may be unable to:

  • cancel the shipment;
  • change the address;
  • redirect the parcel;
  • change the carrier; or
  • modify the shipping method.

20. Contact

ELVARY
Shipping Support: support@elvary.com